★★★★★ 700+ REVIEWS | 30 DAY RETURNS | FREE SHIPPING OVER $150

0

Your Cart is Empty

Returns (AUS)

Australian Returns Policy

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).  

If you wish to return any item(s) you have purchased, you can return the item(s) via post to our online store within 14 days from the tracked date of delivery. Return postage costs will be at your expense, If the item(s) you wish to return is faulty or not as ordered, please contact customerservice@height-of-fashion.com before posting your return.

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Height-of-Fashion.

Height-of-Fashion items purchased on Amazon.com website cannot be returned or refunded by Height-of-Fashion online returns address, items must be returned as per Amazon.com returns policy. 

Returns Policy Conditions

At Height-of-Fashion we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item, provide an exchange card or refund your original method of payment provided that: 

  • You return the item within 14 days (inclusive) from the tracked date of delivery
  • You produce your original Height-of-Fashion invoice (receipt) when you return the item 
  • The item is in original saleable condition: 
  • With all original tags and any sewn labels still attached
  • In an unworn, unopened and unused state
  • A returns form is completed and accompanies your returning item(s)

If you are not able to comply with these requirements, Height-of-Fashion reserves the right to refuse an exchange or refund on change of mind items. Height-of-Fashion will not accept a bank statement as proof of purchase.  

We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons: 

  • Swimwear 
  • Hosiery 
  • Earrings and Jewellery 
  • Underwear and undergarments 

Any items returned as part of a Discount or Promotion will be refunded or exchanged at the paid discounted price or as the percentage price calculated by Height-of-Fashion, not the original full price.

Gift cards cannot be exchanged or refunded and will expire 12 months from the purchase date. 

Australian Online Exchanges

If you would like to exchange an item(s) for an alternative item(s), please fill out the online Return Request form that is located within My Account under ‘My Orders’ prior to sending the item(s) back.

If you checked out as a guest, simply print off the Returns Request Form here, fill it out and post it back along with your item and Height-of-Fashion receipt to the online returns address listed at the bottom of this page.

Exchanges can only be exchanged for the same value of the purchase price of the item being returned. Your items that you wish to return need to be sent back to our online returns address with enclosed returns and tax invoice (receipt). Return postage costs will be at your expense.

If the alternative size or colour is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment.

Australian Refunds

To obtain a refund please fill out the online Return Request form that is located within My Account under ‘My Orders’ prior to sending the item(s) back.

If you checked out as a guest, simply print off the Returns Request Form here, fill it out and post it back along with your item and Height-of-Fashion receipt to the online returns address listed at the bottom of this page.

A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided under any circumstances.

Completing a Returns Request Form Online

If you checked out as a guest, simply print off the Returns Request Form here, fill it out and post it back along with your item and Height-of-Fashion receipt to the online returns address listed at the bottom of this page.

  • Log into your Height-of-Fashion ‘My Account’ and go to “My Orders’.
  • Click on the order that contains the item(s) that you wish to return or request an exchange for and click on the returns button that is located at the top right hand side of the page.
  • Fill out the required fields and read the Returns Policy to ensure you have a firm understanding of the terms and conditions.
  • Once you have clicked submit you will then be directed to the Return Request invoice. This invoice must be printed and sent with the items to our warehouse in order for you to receive your return or exchange.
  • Once you have sent your item(s) back to our warehouse, you will then receive email updates with the status of your return or exchange as well has being able to view the status within your Height-of-Fashion ‘My Account’ at any time.

If you purchased your item(s) as a guest within our checkout process or received your item(s) as a gift, please print off the Returns Request Form and fill in the required fields and send with your parcel to the online returns address listed below along with your Height-of-Fashion receipt. You will be notified by email the status of your return or exchange.

Before sending, please ensure all details on this form are correct. You will also need to write the returns number on the outside of the parcel. You will be notified by email the status of your exchange or refund. 

Online Returns Requests can only be completed on the desktop site not our mobile site. 

View the Height-of-Fashion Returns Request Form

ONLINE RETURNS ADDRESS

Please send all returns to:

Height-of-Fashion Online 
270 Lennox Street 
Richmond
VICTORIA 3121
AUSTRALIA 

For International Returns and Exchanges please click here. 

 Updated June 2017