Shipping Terms ALL

Height-of-Fashion (ABN 12 568 190 612) offers international shipping worldwide.

Prices and Currency

All prices shown on Height-of-Fashion’s website are in Australian dollars (AUD$) and all international orders are charged in Australian Dollars (AUD$).

The total amount that you will see on your bank statement will be charged at the exchange rate determined by your bank or financial institution at the time of transaction. The exchange rate is determined by international credit card providers or banks, who may add an additional processing or administration charge. The international credit card holder is liable for this.

Any additional charges that are incurred for local taxes, customs and/or duties incurred once the product reaches your country are not included in the price shown at the checkout section of this website and are the responsibility of the person taking delivery of the product.

Customs, Duties and Import Taxes

Customs policies vary widely from country to country. For information about customs policies that apply in your country please contact your local customs office. Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer. We do not take any responsibility for these charges and have no control over what they may be. Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.

Various websites have been set up to assist with calculating import duties and local taxes, such as www.dutycalculator.com. Please note that these are Third Party Websites and we cannot make any guarantees about the accuracy of the calculators on those websites. Height-of-Fashion does not control, endorse, sponsor or approve any Third Party Websites or their content and does not provide any warranty or take any responsibility whatsoever for any aspect of Third Party Websites or their content.

Delivery Information

Delivery Charges

International shipping to the countries is calculated in the cart based on weight and country you are shipping to. On average however, we estimate a Standard International shipping charge of $20 AUD to apply per order and transaction.

Delivery Method

We use Australia Post to ship products purchased from Height-of-Fashion.com to the countries listed above.

We will send you an email confirmation once your product has been dispatched and collected by Australia Post’s International service.

For information about tracking your shipment and any requirements that may apply for you to take delivery of your shipment please visit the Australia Post Standard International website and contact your local postal service.

If you have any difficulties with receiving your delivery please contact Customer Service by email on customerservice@height-of-fashion.com

Delivery Times

You should allow up to 7-14 business days for your purchase to arrive once your product has been dispatched from Height-of-Fashion warehouse. Products are usually dispatched within 1-2 business days of the order being placed on this website. Please note that these times are provided as a guide only and it could take longer during sale, peak or holiday periods. As we are utilising the services of a third party (Australia Post) to deliver our products we have no control over delivery times and international shipments can be subject to various delays that are outside of our control (such as carrier or shipping delays, weather, customs etc).

Product Limitations

Products purchased from height-of-fashion.com are shipped from Australia. Any manufacturer’s warranty, or rights under a manufacturer’s warranty, may not apply in the destination country. Any information supplied with products purchased from this website, including packaging, manuals, instructions, safety warnings or other information in connection with the product may not be in the language of the destination country. Products supplied from this website may not meet any or all requirements, or be compatible with requirements, of the destination country. It is the recipient’s responsibility to determine if they can be lawfully imported into the destination country and meet any requirements of the destination country.

Restrictions

Height-of-Fashion offers delivery within Australia, New Zealand and and worldwide destinations. Due to size and custom restrictions some items available for sale in Australia may not be available for international shipment. Such items will be listed and visible as NOT AVAILABLE FOR INTERNATIONAL DELIVERY if this applies to one of our online products.

Packages do not ship from our Distribution Center on the following holidays:

New Year's Eve
New Year's Day
Australia Day
Good Friday
Easter Monday
ANZAC Day
Queen’s Birthday
Labour Day
Melbourne Cup Day
Christmas Day
Boxing Day
Boxing Day Holiday

Returns and Change of Mind

There may be times when you will need to return an item purchased from us. Please fill in a returns form and head over to our Return Page for more information. Our policy is designed to assist you with your return or exchange. The benefits given by our International Returns Policy are in addition to other rights and remedies you may have under the Australian Consumer Law (ACL).

How to Arrange a Return

To return an item from your order and obtain a refund, please print off the International Return Request Form and fill in the required fields and send with your parcel to the online returns address listed below along with your Height-of-Fashion invoice.

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Height-of-Fashion. Please note, return postage costs will be at your own expense. If the item(s) you wish to return is faulty or not as ordered, please contact customerservice@height-of-fashion.com before posting your return.

Change of Mind for Purchases Made Online

At Height-of-Fashion we want to ensure you love the items you purchase. If you have changed your mind on a purchase or ordered the wrong item we will refund the purchase price of the item provided that:

You return the item within 30 days (inclusive) from the tracked date of delivery;
You bear the cost of returning the item;
You produce your original Height-of-Fashion invoice (receipt) when you return the item;
The item is in original saleable condition with all original tags in an unworn, unopened and unused state
Any sewn labels are still attached
You return the item in the manner specified by Height-of-Fashion.

If you are not able to comply with these requirements, Height-of-Fashion reserves the right to refuse to offer a refund on change of mind items. Height-of-Fashion will not accept a bank statement as proof of purchase for change of mind returns.

We regret that we are unable to accept a return of the following items for change of mind for hygiene reasons:

Swimwear
Hosiery
Earrings and Jewellery
Underwear and undergarments
Gift cards cannot be refunded and will expire 12 months from the purchase date.

Damaged or Faulty Item(s)

If you have received a faulty or damaged item or the item was not what you ordered, please contact us email us customerservice@height-of-fashion.com to discuss the issue and work out an appropriate solution. It is important to us that you are satisfied with the products you have purchased and that you experience excellent customer service. However, if you return an item to Height-of-Fashion without having first contacted us and provided us with an opportunity to offer you an appropriate solution you may have to bear the cost of returning the item to us.

FAQ's

Which countries do you ship to?

Height-of-Fashion currently offers shipping for products worldwide.

How much does delivery cost?

International shipping to the countries varies from county to country - please use our international shipping calculator to work out the price to ship to your destination.

When will I receive my parcel?
Generally, you should allow up to 7-14 business days once your product has been dispatched from Height-of-Fashion. Products are usually dispatched within 1-2 business days of the order being placed on height-of-fashion.com. Please note that these times are provided as a guide only and it could take longer during peak or holiday periods. As we are utilising the services of a third party (Australia Post) to deliver our products we have no control over delivery times and international shipments can be subject to various delays that are outside of our control (such as carrier or shipping delays, weather, customs etc). For detailed time-frames by country, please check the Australia Post website.

How do I track my order?
You’re tracking number and a link to the Australia Post website can be found on your Shipping Confirmation email that is emailed to you once the items have been picked up by Australia Post for delivery. We use Express Courier International through Australia Post to ship products purchased from this website. For further information about delivery to your location, you can visit the Australia Post website. If your package has not arrived and you have allowed the correct time for delivery and you have not received a notification of attempted delivery at your shipping address, please contact our Customer Service Team.

I forgot to update my shipping address before I placed my order
Once your order has been placed we do our best to get it to you as soon as possible, therefore we cannot guarantee we will be able to change your delivery address. Please contact our Customer Service Team as soon as possible if you would like to change your delivery address and we will see what we can do for you. If it is in transit, there may not be anything we can do to change it.

Do international deliveries need to be signed for?
All international deliveries need to be signed for on receipt. If no one is available to take receipt, a card will be left explaining where the item is and what to do next.

Will my parcel be charged customs and import charges?
In most cases, any customs or import duties are charged once the parcel reaches its destination country. Any charges on a parcel must be paid by the person receiving the parcel. Height-of-Fashion has no control over these charges as customs policies and import duties vary widely from country to country. For more information, please contact your local customs office for current charges before you order.

Is the international delivery charge per item or per order?
Our charges are calculated by weight and what is added to your bag. Shipping is calculated on your overall order.

How can I place an order for international delivery?
Just visit our website and select International Delivery in the checkout

How can I contact you from outside Australia?
You can use our contact us page, email customerservice@height-of-fashion.com

How can I track my order?
We use Standard International through Australia Post to deliver international orders. All orders can be tracked via their website please visit Australia Post Standard International website

What happens with non-delivery or lost parcels?
If you have still not received your parcel and your tracked parcel is showing as delivered on the courier website, a card should have been left informing you where it is. If a signatory was not available, the card should provide details on where and how to pick up your order or to rearrange delivery.

What do I do if I’ve received an incorrect, damaged or faulty item in my order?
If you have a problem with any item in your order, we would like to resolve this as quickly as we can. Please contact our Customer Service team via our contact us page, email customerservice@height-of-fashion.com

Can I have my order delivered to my work address?
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person. It’s also a good idea to add your company name to the shipping address too as it’ll help the driver find your workplace.

Return FAQ's

What is your Returns Policy?
If you have changed your mind on a purchase or ordered the wrong item we will refund the purchase price of the item provided that:

You return the item within 30 days (inclusive) from the tracked date of delivery;
You bear the cost of returning the item;
You produce your original Height-of-Fashion invoice (receipt) when you return the item;
The item is in original saleable condition with all original tags in an unworn, unopened and unused state
Any sewn labels are still attached
You return the item in the manner specified by Height-of-Fashion returns policy

We regret that we are unable to accept a return of the following items for change of mind for hygiene reasons: Swimwear, Hosiery, Hair accessories, Earrings and Jewellery, Underwear and Undergarments.
Gift cards cannot be refunded and will expire 12 months from the purchase date.

I’m an international customer. Can I return an item for an exchange instead of a refund?

Yes. Provided we receive the item you want to exchange, back in a salable condition listed in our returns policy above, and provided we have the items in the product, size or colour you want to exchange it too, then we would be more than happy to exchange it for you. Please bear in mind returns can take a little while to process and if there is a product in high demand, then we wouldn't want you to miss out, so to assist with time, and to ensure we do not sell out, you can also place a new order if the desired item is available on our website to ensure you secure the garment. That way we can process your refund of the returned garment in the meantime.

How do I return something to you from outside Australia?
To return an item from your order and obtain a refund, please print off the Return Request Form and fill in the required fields and send with your parcel to the online returns address listed below along with your Height-of-Fashion invoice.

What do I do if an item is missing from my order?

If you placed a large order with Height-of-Fashion it may have been sent in two or more separate parcels, please check your emails to see if you were sent two multiple tracking numbers. Alternatively, please contact our Customer Service team via our contact us page, or via email customerservice@height-of-fashion.com.au

Has my return been received?
It can take up to 10 business days (excluding weekends and public holidays) for your parcel to reach our warehouse in Australia, depending on your location, service and carrier. We will send an email once it has been refunded, but do not hesitate to contact us if you have any concerns.

When will my return be processed?
All goods will be inspected on return, so please allow 2-5 working days from the date of receipt (this may take longer to process during sale periods). We will send an email once it has been refunded, but it can take up to 5 business days for the funds to show back into your account.

How do I return items by post internationally?
Please return items from your local postal service and obtain a Post Office receipt as proof of postage. They will have to be returned at your cost. Refunds for items returned by post are credited to the original method of purchase. Please send the items in their original packaging to:

Height-of-Fashion Online
270 Lennox Street
Richmond
Melbourne
Victoria, 3212
Australia

Please note when you return goods, please mark your parcel as "returned goods" otherwise it may get held up at customs. This could cause your refund to be delayed.

Updated: June 2017