Returns Policy

RETURNS & EXCHANGES

At Height-Of-Fashion we want to ensure you love the items you purchase. If for any reason you are not satisfied with your item(s) you may return or exchange it within 30 days of the order date and we will issue a credit note, refund or exchange it for another size, colour or item that is of the same value, provided it is in stock. No questions asked

Australian orders:

Full Priced Items: you are welcome to return for an online credit, exchange or refund.
Sale Items: you are eligible for online credit or exchange only.

International orders:

Full Priced Items: you are welcome to return for an online credit or refund.
Sale Items: you are eligible for online credit only.

We regret that we are unable to accept the exchange or return of the following items for change of mind or hygiene reasons: Swimwear, Hosiery, Earrings, Jewellery, Underwear and Undergarments.

To request a return:

If for any reason your order is not quite right, please either use the returns slip on the back of your order form to return the item, or simply contact us within 30 days to discuss. We personally check each item before it is sent and if you believe that your item is faulty, please email us with images immediately.

Our customer service contact email is: customerservice@height-of-fashion.com 

Please make sure you include the following information in the email:

  • order number
  • product/s you are wanting to return
  • reason for return
  • what size you’re wanting to exchange for


Please be careful when trying on your purchase as any marks may disrupt the return process.

important:  All return requests must meet the following:

  • You return the item within 30 days (inclusive) from the tracked date of delivery
  • The item is in original unworn condition, free of odours and marks
  • With all original tags and any sewn labels still attached
  • In an unworn, unwashed, unopened and unused state


Note: All shipping costs associated with the return/exchange of an order are payable by the customer. We encourage you to return the parcel via registered post to ensure you can track it until we receive it. All returns will be processed within 2 business days of receiving them.

Full Priced Items:
Exchange (Australia only)
if you love your height of fashion purchase but simply need another size (or you are wanting to try another style), please include this information in your return request form or email. We will hold the requested item while we wait for your return so that no one else purchases it.

Credit
If you know you will be shopping with Height Of Fashion again in the near future, an online credit note can be issued for the full amount of the order returned. Once your return is received and processed, you will receive this in the form of a unique coupon code. This code has no expiry date

Refund
We want you to be 100% happy with your Height Of Fashion purchase. if you are not, you may be eligible for a refund (less shipping). Once your return has been processed and assessed, we will refund your order immediately and notify you via email.
All refunds will be processed via the original method of payment and at the current exchange rate on the date and time it is made.  

Sale items
Products permanently marked down on the website are final sale. You are not eligible for a refund but are welcome to an online credit or exchange

Gift cards 
Cannot be exchanged or refunded and will expire 12 months from the purchase date.