Returns Policy

RETURNS & EXCHANGES

At Height-Of-Fashion we want to ensure you love the items you purchase. If for any reason you are not satisfied with your item(s) you may return or exchange it within 30 days of the order date and we will issue a full refund or exchange it for another size, colour or item that is of the same value, provided it is in stock. No questions asked.

If the item you want to return is after our 30 day policy then you will be issued with store credit, provided the garment meets out return requirements listed below.  

If you have changed your mind on a purchase, want to exchange your item or be issued a full refund we will happily do so on your original payment method provided the following conditions are met.

Returns Policy Conditions:

• You return the item within 30 days (inclusive) from the tracked date of delivery
• You produce your original Height-Of-Fashion invoice (receipt) when you return the item 
• The item is in original salable condition:
• With all original tags and any sewn labels still attached
• In an unworn, unwashed, unopened and unused state

If you are not able to comply with these requirements, Height-Of-Fashion reserves the right to refuse an exchange or refund on change of mind items.

Please contact us on customerservice@height-of-fashion.com before posting your return.

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until we receive it here at Height-Of-Fashion in Melbourne, Australia. 

We regret that we are unable to accept the exchange or return of the following items for change of mind or hygiene reasons: Swimwear, Hosiery, Earrings, Jewellery, Underwear and Undergarments.

A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met above and our warehouse has received the original item that is being returned.

Once we receive your package, we will promptly process your exchange or return. Please be ensure that your package is prepaid. Sorry, we cannot accept COD returns.

Any items returned as part of a Discount or Promotion will be refunded or exchanged at the paid discounted price or as the percentage price calculated by Height-Of-Fashion, not the original full price.
Gift cards cannot be exchanged or refunded and will expire 12 months from the purchase date.  

Your refund will be credited back in Australian AUD at the current exchange rate on the date and time it is made.  

Cash refunds will not be provided under any circumstances.